Payment & Billing
-
Full prepayment is required for most orders, except select shipping charges, some of which are not calculated until the order is produced. Customers on Net payment terms with Diamondback Branding are excluded from prepayment on orders of less than $20,000.00. For Net orders over $20,000, 50% pre...
-
Online orders are paid up-front via credit/debit card only. Orders placed through a P.O., once invoiced, can be paid with a credit/debit card, automated clearing house (ACH) transfer or physical check payment (mail-in). Card payments for invoices can be made through the “Pay Now” link on your inv...
-
Once your order is placed and any remaining information we need is provided, your invoice should be sent via email within one business day. We do not send “final” invoices, but any previous invoice can be resent upon request. Any changes to your order will entail a revised invoice email, whether...
-
Do you save payment/card information?
To ensure the complete security of our customers’ sensitive information, any payment information provided is no longer available upon transaction completion, whether provided online or over the phone. Payment information will have to be provided separately for each payment made via any available... -
Can I get set up on Net Terms with Diamondback?
We do allow Net terms for approved customers. Net terms applications are available upon request, and completed applications must be emailed to Admin@DiamondbackBranding.com with the subject line “[Company Name] - Net Terms Credit Application." Net payment terms require application and subsequent... -
Please add your Sales Credit # to your PO# when submitting an order. We will apply the sales credit to the new order. All credits must be used within 120 days of the date generated. Any credits not used by this time period will expire and will no longer be available for use. As a general rule c...