Frequently Asked Questions

• How do I create an account?
• How do I know if I already created an account?
• What is the Diamond Rewards program?

• When will I get a proof?
• What kind of art files work best?
• How can I get a mockup?
• Do you offer personalization?
• Do you PMS match?

• Do I need to prepay?
• How do I make a payment?
• When will I get an invoice?
• Do you save payment/card information?
• Can I get set up on Net Terms with Diamondback?
• How do I use my sales credit?

• How do I get pricing?
• What discount code are you on?
• Do you offer bulk pricing or quantity discounts?
• What set up fees do you charge? Or additional color fees?
• Do you offer program pricing?

• Can I order a blank product?
• How do you decorate my order?
• Is your drinkware dishwasher safe?
• What is your Minimum Order Quantity (MOQ)?
• How do I order a sample?
• Can I request a pre-production sample?
• Can I send you a product for decoration?

See all articles in Product & Process →

• What are your shipping costs?
• What carriers do you use?
• Can I drop ship to my client?
• Can I use my account to ship?
• Can you ship Internationally?

• Do you carry stock?
• When can I expect my order to ship?
• Can I rush my order?
• Holding Stock